Complex Care Team Leader
Join us as a Team Leader - this is an exciting and challenging role and is a result of a period of growth allowing Alexandras to take on more frequent and more complex care packages.
We usually respond within a week
Job Description & Responsibilities
We are looking for an experienced and passionate Complex Care Team Leader to join our team and provide leadership and support across our more complex care packages.
This is an exciting opportunity for someone with strong experience supporting people with learning disabilities, neurodivergent conditions, behaviours that may challenge and complex support needs, who is confident leading and developing care teams in the community.
You will provide hands-on leadership to care staff, complete observations and competency assessments, support person-centred care planning, promote Positive Behaviour Support (PBS) approaches and help ensure our service users receive safe, consistent and high-quality care.
You will be a confident communicator and role model, able to support staff through challenging situations, recognise changes in behaviour or risk, and work closely with families, Care Coordinators, managers and other professionals.
We are particularly interested in candidates with strong experience in learning disabilities, neurodiversity, PBS and behavioural support. A clinical background is not essential; however, you must be confident recognising when clinical or specialist support is required and escalating appropriately.
If you are passionate about supporting people to live safe, meaningful and independent lives, enjoy developing others and are looking for a role where you can make a real difference, we would love to hear from you.
You will need:
Experience working in health and social care, preferably within homecare or community settings.
Significant experience supporting people with learning disabilities, neurodivergent conditions and/or behaviours that may challenge.
Strong understanding of person-centred care.
Strong understanding of safeguarding.
Experience supporting people with complex behavioural or social care needs.
Experience providing leadership, guidance or supervision to care staff.
Experience completing or supporting competency assessments and care observations.
Ability to recognise changes in behaviour, presentation and risk.
Understanding of Positive Behaviour Support principles and their application when supporting people with learning disabilities, neurodivergent conditions and behaviours that may challenge.
Knowledge of de-escalation and proactive behavioural support.
Ability to communicate effectively with service users, families, staff and professionals.
Excellent observation and written-recording skills.
Strong organisational and problem-solving skills.
Ability to remain calm and provide leadership during challenging situations.
Ability to identify when a concern is outside their competence and requires escalation.
Commitment to person-centred care and positive risk-taking.
Ability to use electronic care planning and recording systems.
Full UK driving licence and access to a vehicle.
Desirable
Level 3 Diploma in Health and Social Care or equivalent.
Level 4 or above in Health and Social Care, Leadership, Management or a relevant specialist subject.
Formal PBS training.
Experience supporting people with a range of neurodivergent conditions.
Experience supporting people with complex communication needs.
Experience working with learning disability services.
Experience supporting people with mental health needs.
Experience managing behaviours that may challenge.
Experience with restrictive-practice awareness and least-restrictive approaches.
Experience working with multidisciplinary teams.
Experience supporting people following placement breakdown or transition.
Experience mentoring or coaching care staff.
Experience completing audits or quality monitoring.
Experience using electronic care planning systems.
Experience adapting communication, routines, environments and support approaches to meet individual neurodivergent needs
What we offer
From £14.40 per hour
Company paid development
Use of company vehicle/mileage allowance
Health advice & support
24-hour medical line and telephone counselling
Company paid social events
Employment-assist programme
Annual training bonus
Generous refer-a-friend scheme
Progression opportunities
Access to a financial wellbeing app
- Department
- Redruth
- Role
- Community Carer
- Location
- Redruth
Redruth
Our Perks & Benefits
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Training
Full training from our in-house trainer and other externally accredited sources and company paid development from starter Level 2 through to LMA.
If you attend all training throughout the financial year you will receive a training loyalty bonus within your wages.
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Social Events
Paid team-building events decided by the team together.
Christmas party paid for by the company decided as a team of where this is going to be held.
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Generous Refer-a-friend Programme
Refer a new member of staff and get up to £250, then £100 after 3 months and £50 at 18 months. Your referral gets a bonus of £100 at 3 months too.
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Employee Assistance Programme (EAP)
A 24 hour helpline from Health Assured to support you any of lifes issues and problems:
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Flexible Pay & Savings with Level FT
Need a little flexibility before payday? With our Level FT financial wellbeing app, you can access up to 50% of your already-earned wages early (subject to a £1,000 monthly limit and a small withdrawal fee).
You can also build your savings with optional Payroll Savings, putting money aside automatically for emergencies, holidays or future plans.
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Fuel Card Scheme – Save on Fuel Costs
We know fuel costs can add up when you're working in community care!
That's why we offer eligible carers a Texaco fuel card, giving you access to potential savings of up to 8p per litre at participating garages.
Fuel card spending is offset against your mileage reimbursement, helping you manage fuel expenses throughout the month. It's another way we're supporting our care teams with everyday costs.
About Alexandras Community Care
Providing expert home care and complex care support across Cornwall, Alexandra’s Community Care is one of the region’s most trusted care providers. With over 30 years of experience, we’re dedicated to delivering compassionate, person-centred care that truly makes a difference.